Frequently Asked Questions

  1. How can I contact General Tools & Instruments?
  2. Why should I buy from generaltools.com?
  3. How long will it take to receive my item(s)?
  4. I have a question about one of your tools, can you help?
  5. Is there a warranty on items I purchase from General Tools & Instruments?
  6. Can I return items bought from generaltools.com?
  7. I live outside the U.S. and your site is not calculating shipping to my country. What should I do?
  8. Will you accept a Purchase Order as a form of payment?
  9. Do you accept personal checks or money orders?
  10. Do you charge sales tax?
  11. I have a more specific question, how can I contact General Tools?
  12. I’d like to receive a copy of your product catalog. How can I request one?

Answers...

  1. How can I contact General Tools & Instruments?

    Click here to send an email to Customer Service.

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  2. Why should I buy from generaltools.com?

    General has been supplying high quality tools to hobbyists and professionals for more than 85 years. Our products are carried by most reputable retailers around the world, including Home Depot, Lowe’s and Ace Hardware. Through generaltools.com, we are able to offer our customers a full line of specialty tools and instruments unlike any other on the web.

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  3. How long will it take to receive my item(s)?

    All orders that are in stock at the time of purchase will be processed and shipped within 24-48 hours. Items are shipped via UPS ground from New York, NY, and delivery times range from 1-5 business days depending on your location. In the event that your item is backordered, we will notify you by email with an approximate delivery timeframe. Check out our Shipping Policy for further information.

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  4. I have a question about one of your tools, can you help?

    For product-specific questions, search for the item on our site and then check under the "Instructions" tab for manuals and other pertinent information. You can also send us an email through our Contact Us page.

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  5. Is there a warranty on items I purchase from General Tools & Instruments?

    Every item made by General Tools is warranted to be free from manufacturing defects at the time of purchase. Should you find your item to be defective, please contact customer service to receive an RGA number.

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  6. Can I return items bought from generaltools.com?

    Goods purchased from General Tools & Instruments may be returned for a refund within 14 days of the order shipment date. Goods returned after 14 days but not exceeding 30 days from the shipment date may be returned for store credit. Please view our Return Policy for more information.

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  7. I live outside the U.S. and your site is not calculating shipping to my country. What should I do?

    For certain countries, international shipping rates are determined by a matrix of factors including package size, weight and value. Therefore, in some cases we will not be able to predetermine the shipping costs for your order. We ship all international orders via USPS Global Priority Mail, and the cost for a standard (~3lb) package is usually between $20-$30 USD. Please do not submit your order if you are unwilling to pay freight costs within this general price range.

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  8. Will you accept a Purchase Order as a form of payment?

    No, we do not accept purchase orders as payment. We do, however, accept all major credit cards.

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  9. Do you accept personal checks or money orders?

    At this time we are only accepting credit cards for web orders.

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  10. Do you charge sales tax?

    All customers with a NY billing address will be charged applicable sales tax.

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  11. I have a more specific question, how can I contact General Tools?

    Use the contact submission form on the Contact Us section of our site. Our customer service staff generally responds to all inquiries within 24 hours.

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  12. I’d like to receive a copy of your product catalog. How can I request one?

    All of our catalogs are available for download on our Catalogs and Literature page.

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