Our list of Frequently Asked Questions is a great resource for help with basic site troubleshooting. If your question isn't listed here, send us an email through our Contact Us page. For product-specific questions, remember to check the item's detail page for instructions and other pertinent information.
Why should I buy from generaltools.com?
General has been supplying high quality tools to hobbyists and professionals for more than 85 years. Our products are carried by most reputable retailers around the world, including Home Depot, Lowe’s and Ace Hardware. Through generaltools.com, we are able to offer our customers a full line of specialty tools and instruments unlike any other on the web.
How long will it take to receive my item(s)?
All orders that are in stock at the time of purchase will be processed and shipped within 24-48 hours. Items are shipped via UPS ground from New York, NY, and delivery times range from 1-5 business days depending on your location. In the event that your item is backordered, we will notify you by email with an approximate delivery timeframe. Check out our Shipping Policy for further information.
Is there a warranty on items I purchase from General Tools & Instruments?
Every item made by General Tools is warranted to be free from manufacturing defects at the time of purchase. Should you find your item to be defective, please contact customer service to receive an RGA number.
Can I return items bought from generaltools.com?
Tools purchased through generaltools.com that are deemed at the time of delivery to have been damaged in transit, or show signs of manufacturing defects, are eligible for return. You must contact us for an RGA number within 14 days of delivery. Please view our Return Policy for more information.
I live outside the U.S. and your site is not calculating shipping to my country. What should I do?
For certain countries, international shipping rates are determined by a matrix of factors including package size, weight and value. Therefore, in some cases we will not be able to predetermine the shipping costs for your order. We ship all international orders via USPS Global Priority Mail, and the cost for a standard (~3lb) package is usually between $20-$30 USD. Please do not submit your order if you are unwilling to pay freight costs within this general price range.
Will you accept a Purchase Order as a form of payment?
No, we do not accept purchase orders as payment. We do, however, accept all major credit cards.
Do you accept personal checks or money orders?
At this time we are only accepting credit cards for web orders.
Do you charge sales tax?
All customers with a NY billing address will be charge applicable sales tax as specified by their county.
I have a more specific question, how can I contact General Tools?
Use the contact submission form on the Contact Us section of our site. Our customer service staff generally responds to all inquiries within 24 hours.
I’d like to receive a copy of your product catalog. How can I request one?
